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Issue 18 - 2006

 

Conversational Strategies in Farsi Complaints: The Case of Iranian Complainees

Mohammad Ali Salmani-Nodoushan
University of Zanjan, Zanjan, Iran

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REFERENCES

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  • Bayraktaroglu, A. (1992). Disagreement in Turkish troubles-talk. Text, 12, 317-338.
  • Boxer, D. (1993a). Complaining and commiserating: A speech act view of solidarity in spoken American English. NY: Peter Lang.
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  • Boxer, D. (1996). Ethnographic interviewing as a research tool in speech act analysis: The case of complaints. In S. M. Gass & J. Neu (Eds.). Speech acts across cultures: Challenges to communication in a second language (pp. 217-239). Berlin: Mouton de Gruyter.
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APPENDIX A: Summary of Conversational Strategies Used in Complaints

STRATEGIES

COMPLAINER

COMPLAINEE

1) Expressing emotions

a) Expressing negative feelings
b) Expressing disapproval

a) Expressing regret
b) Expressing disagreement

2) Dealing with complaint situation

a) Intensification of reproach
b) Maintaining stance by adding utterances
c) Sarcasm (and insulting)
d) Using complainee's words humorously

a) Repeating apologies
b) Stalling the complaint
c) Diverting the complaint

3) Providing rhetoric for argument

Holding the floor
a) by speaking fluently
b) by adding utterances
c) by controlling complaint topic

a) Reorienting the conversation to a solution
b) Closing the conversation

4) Manipulating development of conversation

a) Continuing the complaint

  1. by exact repetition
  2. by modified repetition or paraphrase

b) Avoiding continuation of complaint

a) Minimizing the confrontation
b) Confronting the complainer on a par

 

APPENDIX B: Checklist to be filled out by the observer/interviewee

INTERVIEWEE'S/OBSERVER'S CHECKLIST

TAPE SCRIPT NUMBER:

—————————————

 

COMPLAINEE DETAILS:

Sex: Male q Female q

 

 

Social Class: Low q Mid q High q

 

 

Age: Teen q Young q Adult q Old q

 

SITUATIONAL SERIOUSNESS:

Low q Mid q High q

 

 

 

 

CONVERSATIONAL STRATEGIES

COMPLAINEE'S BEHAVIOUR

 

Expressing emotions
(Strategy 1)

a) Expressing regret

q

b) Expressing disagreement

q

Dealing with complaint situation
(Strategy 2)

a) Repeating apologies

q

b) Stalling the complaint

q

c) Diverting the complaint

q

Providing rhetoric for argument
(Strategy 3)

a) Reorienting the conversation to a solution

q

b) Closing the conversation

q

Manipulating development of conversation
(Strategy 4)

a) Minimizing the confrontation

q

b) Confronting the complainer on a par

q

INTERVIEWEE'S/OBSERVER'S COMMENTS:

 

 

 

 

 

 

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